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Fiserv and FiCare FCU clash over card-freeze passcodes
Original: Fiserv, FiCare FCU clash over passcodes in card-freeze fight Fiserv's own lawyers say the company's system can unfreeze
Fiserv and FiCare Federal Credit Union are in a dispute over passcode controls used when customers freeze their cards. A key point of contention: Fiserv's own lawyers say the company's system can unfreeze a card flagged for fraud before a call even reaches a live agent, raising questions about whether members' freeze requests are actually honored.
Why now: The admission that automated systems may override fraud freezes undermines consumer trust in card security controls.
FiservFiCare Federal Credit Union
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