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Fiserv and FiCare FCU clash over card-freeze passcodes

Original: Fiserv, FiCare FCU clash over passcodes in card-freeze fight Fiserv's own lawyers say the company's system can unfreeze

Fiserv and FiCare Federal Credit Union are locked in a legal dispute over passcode controls on card freezes. Court filings show Fiserv's own lawyers acknowledged the company's system can unfreeze a card flagged for fraud before a call even reaches a live agent, raising questions about who is responsible when frozen cards are reactivated without the member's consent.

Why now: The disclosure that Fiserv's system can auto-unfreeze fraud-flagged cards undermines assumptions about passcode security and liability in payments processing.

FiservFiCare Federal Credit Union

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Evidence

• Fiserv, FiCare FCU clash over passcodes in card-freeze fight Fiserv's own lawyers say the company's system can unfreeze a card flagged for fraud before the call reaches an agent. https://www. americanbanker.com/news/fiserv -ficare-clash-over-passcodes-in-card-freeze-fight #… · AlexJimenez@mas.to · 1

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