Mmastodon TechnologyTechnology first seen 8 h ago, last 8 h ago, peak #2
Meta deleted a woman's accounts overnight with no human support
Original: Overnight, Meta deleted all her accounts. AI customer service won’t let her reach a human https://www. cbc.ca/news/busin
A woman lost her Facebook, Instagram and WhatsApp accounts overnight when Meta shut them down, and says the company's AI-driven customer service offered no way to reach a human being. The case is drawing attention to how major platforms handle mass account removals and the difficulty users face appealing decisions without access to human support.
Why now: People are frustrated by AI replacing human customer service at major tech platforms and worried about losing access to their accounts without recourse.
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Evidence
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