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Salesforce to Acquire AI Startup Cresta for $2.7 Billion

Original: Exclusive: Salesforce Acquires Startup Cresta for $2.7 Billion

Salesforce has agreed to acquire Cresta, a startup that builds AI tools for customer service and contact centers, in a deal valued at $2.7 billion. The Information reported the acquisition exclusively. The move signals Salesforce's continued push to fold AI-powered customer engagement technology into its CRM platform as competition over enterprise AI offerings intensifies.

Why now: The large price tag and Salesforce's aggressive AI acquisition strategy make the deal major news in tech and startup circles.

SalesforceCrestaThe Information

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