Mmastodon BusinessRetail first seen 1 d ago, last 2 h ago, peak #3
Tesco launches AI customer assistant after successful trial
Original: Tesco rolls out AI customer assistant following trial https://www.standard.co.uk/news/tech/tesco-european-nectar-b130000
Tesco has rolled out an AI-powered customer assistant after a trial period, as reported by the London Evening Standard. The supermarket chain follows its European operations and Nectar loyalty programme in adopting the technology, aiming to handle customer queries automatically. The move adds Tesco to the growing list of major retailers deploying generative AI in customer service.
Why now: Major retailers adopting AI customer service is a timely tech and retail story
Evidence
- Tesco rolls out AI customer assistant following trial https://www.standard.co.uk/news/tech/tesco-european-nectar-b1300004.html # AI # Retail # Technology · the_standard@robot.villas · 4
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