Mmastodon BusinessRetail first seen 23 h ago, last 1 h ago, peak #3
Tesco launches AI customer assistant after trial
Original: Tesco rolls out AI customer assistant following trial https://www.standard.co.uk/news/tech/tesco-european-nectar-b130000
Tesco has rolled out an AI-powered customer assistant following a trial period, according to a report in the London Evening Standard. The move places the UK's biggest supermarket among mainstream retailers adopting generative AI tools for shopper support. The rollout comes as the technology remains under discussion across the retail sector.
Why now: Major UK retailers deploying AI in customer service is a current talking point in retail and technology circles.
Evidence
- Tesco rolls out AI customer assistant following trial https://www.standard.co.uk/news/tech/tesco-european-nectar-b1300004.html # AI # Retail # Technology · the_standard@robot.villas · 4
API: https://socialmediatrends-api.osmike.com/v1/trends/1492444