Mmastodon TechnologyAI first seen 1 d ago, last 1 d ago, peak #2

Headspace now owned by AI firm Sword Health, users unhappy

Original: FYI http:// headspace.com is now owned by https:// sword.com/ - "Artificial intelligence to heal our world". I've sent t

The meditation app Headspace is now owned by Sword Health, whose tagline is 'Artificial intelligence to heal our world'. A user says a support query to Headspace was answered by an AI assistant named 'Sky' that claimed to understand their concerns, prompting them to say they want no part of it. The change has drawn criticism from users wary of AI replacing human support in a mental health product.

Why now: Users are reacting to the news that a mental wellness brand was acquired by an AI-focused company and is now using AI in customer support.

HeadspaceSword Health

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Evidence

• FYI http:// headspace.com is now owned by https:// sword.com/ - "Artificial intelligence to heal our world". I've sent them a support query and got an AI-generate response from "Sky" how it understands my concerns. Thank you, absolutely not willing to be a part of this. Account… · serg@mastodon.au · 2

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