✉news BusinessRetail first seen 12 h ago, last 5 h ago, peak #8
Has Retail Forgotten the Customer?
Original: Work Matters: Has retail forgotten the customer?
A workplace column asks whether the retail industry has lost sight of the customer in its pursuit of efficiency and profit. The piece, published under the 'Work Matters' banner in the Times Union, prompts readers to consider whether self-service, automation and cost-cutting have eroded the personal service shoppers once expected, and what that means for the future of retail work.
Why now: Concerns about declining customer service amid retail automation and cost-cutting are resonating with shoppers and workers.
Evidence
- Work Matters: Has retail forgotten the customer? · Times Union
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