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Ocean Edge Resort Expands Travel Outlook Partnership for Personalized Booking
Original: Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call
Ocean Edge Resort, the Cape Cod resort, has expanded its partnership with hospitality call-center firm Travel Outlook to personalize guest reservations starting from the first phone call. The move means reservations agents will have better tools and guest data to tailor the booking experience before arrival. Industry trade coverage highlights the deal as an example of how hotels are investing in guest service from the earliest point of contact.
Why now: Hospitality trade media is covering a hotel technology partnership announcement.
Ocean Edge ResortTravel Outlook
Evidence
- Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call · Hotel Technology News
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