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Louisville Water Adds Real-time Language Translation to Customer Service
Original: Louisville Water Expands Customer Service with Real-time Language Translation Technology
Louisville Water Company has expanded its customer service by introducing real-time language translation technology. The utility says the move will let staff communicate with customers in more languages without delays, improving access to billing, service and support information. The announcement highlights growing efforts by utilities to serve increasingly diverse communities through new communication tools.
Why now: The company has just announced the new translation capability, prompting coverage of its efforts to better serve multilingual customers.
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Evidence
- Louisville Water Expands Customer Service with Real-time Language Translation Technology · Louisville Water Company
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