Mmastodon TechnologyAI first seen 17 h ago, last 17 h ago, peak #1

Frustration grows over AI customer service bots

Original: Every time I have to deal with some big company’s AI customer-facing “solutions”, I become more convinced we’re watching

A widely shared commentary argues that companies are rushing to deploy AI customer-facing tools — service agents, appointment booking bots — despite them being, in the author's words, frustrating and useless. The post claims hype, fear of missing out, and greed are overriding logic and reason in corporate AI adoption, a sentiment many users online appear to echo.

Why now: Growing public annoyance with companies replacing human customer service with poorly performing AI chatbots.

AI customer servicebig companiesappointment booking bots

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Evidence

• Every time I have to deal with some big company’s AI customer-facing “solutions”, I become more convinced we’re watching hype, fomo, and greed overwhelm all logic and reason. AI customer service agents? Frustrating and useless. AI appointment booking agents? OMG, let’s just… · KimberlyN@cosocial.ca · 9

API: https://socialmediatrends-api.osmike.com/v1/trends/4693519