Mmastodon BusinessBanking first seen 2 d ago, last 1 d ago, peak #1

Wise's chatbot refuses to reveal its AI model

Original: # banking # wise # llm # ai # chatbots # userassistance # customersupport "What LLM model are you based on?" Accidental

A customer using Wise's banking chatbot for support asked the assistant which large language model powers it, and the bot replied that the model is "a secret". The exchange has been shared online, drawing attention to how fintech companies deploy AI chatbots in customer support while keeping the underlying technology undisclosed. Users find the response amusing, with some noting the assistant was otherwise useful for answering banking questions despite its guarded answer about its own origins.

Why now: People find it funny and notable that a customer-facing AI chatbot calls its own underlying model a secret.

Wisechatbot

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Rank over time, top of the chart is #1. 24 snapshots from 2 d ago to 1 d ago.

Evidence

• # banking # wise # llm # ai # chatbots # userassistance # customersupport "What LLM model are you based on?" Accidental pro tip. I was just using Wise's chatbot to answer some banking related questions, which was quite useful. However, it turns out their LLM model is "a secret"… · megatronicthronbanks · 3

API: https://socialmediatrends-api.osmike.com/v1/trends/3051689