Mmastodon TechnologyMobile first seen 21 h ago, last 15 h ago, peak #1

Google Disability Support dismisses accessibility bug report

Original: New post: Outside the Scope of Our Support Google Disability Support's final answer on the touch exploration bug: broken

Google Disability Support has told a user reporting a broken touch exploration accessibility feature that the problem falls outside the scope of its support, directing them to a community forum instead. The user says a separate issue they filed on Google's public bug tracker eventually reached an engineer. The exchange is drawing criticism of how Google handles accessibility complaints.

Why now: People are frustrated by Google refusing responsibility for a broken disability-related feature and passing the user to a forum.

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Evidence

• New post: Outside the Scope of Our Support Google Disability Support's final answer on the touch exploration bug: broken accessibility features are in scope, but my report wasn't. They sent me to a forum. The issue I filed myself on the public tracker reached an engineer in 102… · fireborn@dragonscave.space · 24

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