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ENGIE's Belgian app AI bot resolves 71% of energy queries

Original: Today’s Bot News — 1,500+ energy chats a day, 71% solved by the bot! Inside ENGIE’s mobile app in Belgium, an AI helper

ENGIE's mobile app in Belgium now runs an AI assistant built on Salesforce Agentforce that handles more than 1,500 energy-related chats a day, resolving 71% without human help. The bot answers questions on bills, invoices, energy use, smart meters, clean energy and EV charging around the clock, with an equivalent rollout in Italy also discussed.

Why now: The scale and resolution rate of ENGIE's customer-service AI is being shared as a notable example of generative AI in utility operations.

ENGIESalesforce AgentforceBelgiumItaly

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Evidence

• Today’s Bot News — 1,500+ energy chats a day, 71% solved by the bot! Inside ENGIE’s mobile app in Belgium, an AI helper built on Salesforce Agentforce answers questions about bills, invoices, energy use, smart meters, clean energy, and EV charging, around the clock. In Italy, it · 1jrwills99

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