✉news World EU Politics first seen 1 d ago, last 1 d ago, peak #14

AI Now Scores Every Call, and Workers Cannot See the Rules

Call centre and service workers are increasingly evaluated by AI systems that score their calls automatically, while the criteria behind those scores remain hidden from employees. Commentators argue this opaque algorithmic management gives employers sweeping power over performance reviews and discipline without workers being able to challenge or even understand how they are judged, fuelling demands for transparency rules and stronger workplace AI regulation.

Why now: Growing concern over opaque algorithmic management of workers as EU debate on workplace AI rules intensifies

AI systems call centre workers European Union

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AI Now Scores Every Call, and Workers Cannot See the Rules · Social Europe

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