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    ENGIE's Belgian app AI bot resolves 71% of energy queries●Today’s Bot News — 1,500+ energy chats a day, 71% solved by the bot! Inside ENGIE’s mobile app in Belgium, an AI helper𝕏xIT02 d ago

    ENGIE's mobile app in Belgium now runs an AI assistant built on Salesforce Agentforce that handles more than 1,500 energy-related chats a day, resolving 71% without human help. The bot answers questions on bills, invoices, energy use, smart meters, clean energy and EV charging around the clock, with an equivalent rollout in Italy also discussed.