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Retail TouchPoints
Trends
- 1Retail's Next Mile: Managing Risk as Fulfillment Moves Into the Home●Retail’s Next Mile: Managing Risk as Fulfillment Moves Inside the Home
Retail TouchPoints examines how retailers face new risks as order fulfillment shifts from stores and warehouses directly into customers' homes. The piece highlights the operational, liability and security challenges that come with last-mile delivery inside residences, and urges retailers to build risk-management strategies for this next stage of e-commerce logistics.