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- 1How Delhi cut electricity losses from 50 to 5 percent●How Delhi cut electricity loss from 50 to 5 percent
An IEEE Spectrum account details how Delhi reduced its electricity distribution losses from roughly half of all power to about five percent. The turnaround, driven by reforms of the city's privatised power distribution after 2002, is drawing wide attention as a case study in fixing a broken utility: better metering, bill collection and theft reduction turned chronic losses into a functioning grid.
- 2ENGIE's Belgian app AI bot resolves 71% of energy queries●Today’s Bot News — 1,500+ energy chats a day, 71% solved by the bot! Inside ENGIE’s mobile app in Belgium, an AI helper
ENGIE's mobile app in Belgium now runs an AI assistant built on Salesforce Agentforce that handles more than 1,500 energy-related chats a day, resolving 71% without human help. The bot answers questions on bills, invoices, energy use, smart meters, clean energy and EV charging around the clock, with an equivalent rollout in Italy also discussed.