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- 1Stores are pulling back on self-checkout●Stores are reversing course on self-checkout. The internet reveals clues as to why
Major retailers are scaling back self-checkout systems, reversing years of expansion. Reports point to a mix of theft concerns, customer frustration, and staff costs as drivers of the shift, with shoppers online widely sharing their own negative experiences with the machines. Chains are now experimenting with staffed lanes and hybrid models instead.