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ITF Group
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- 1Report Pins Retail's $849.9 Billion Returns Problem on Freight Decisions▼ITF Group Report: Retail's $849.9 Billion Returns Problem Traces Back to a Freight Decision, Not Customer Service
ITF Group has released a report arguing that retail's $849.9 billion returns problem stems from freight decisions rather than customer service. The finding suggests carriers and logistics choices made upstream shape return volumes and costs, challenging the common assumption that returns are primarily a consumer-facing service issue. The report is drawing attention across the retail and logistics sectors.